Return & Refund Policy

At Her Bloom Box, we carefully prepare and package every order to ensure it reaches you in excellent condition. Because our products may be personalised, made to order, or contain perishable items, all sales are final.

No Returns or Refunds

We do not accept returns, exchanges, or refund requests once an order has been placed.

Please ensure that you carefully check your order details, including the product, quantity, personalisation, delivery address, and any other requested information before completing your purchase.

Once an order has been confirmed, cancellations may not be possible.

Damages and Issues

Please inspect your order as soon as it is delivered.

If your order arrives damaged, defective, incorrect, or with an item missing, please contact us within 24 hours of delivery so that we can review the issue.

To help us resolve the matter, please provide:

• Your order number
• Clear photographs of the damaged or incorrect item
• Photographs of the packaging, where applicable
• A brief description of the issue

Each case will be reviewed individually. If the issue is confirmed to be our error or the result of damage that occurred before delivery, we may, at our discretion, offer a replacement or another appropriate resolution.

Claims submitted after 24 hours may not be considered.

Refunds

Her Bloom Box does not offer refunds for change of mind, incorrect selections, incorrect personalisation details provided by the customer, or failure to collect/accept an order.

Where an order qualifies for a refund due to an error on our part, the approved refund will be processed using the original payment method. Processing times may vary depending on the payment provider or financial institution.

If a refund is approved, you will be notified once it has been processed.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shinnade005@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shinnade005@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shinnade005@gmail.com.

Contact Us

If you have an issue with your order, please contact Her Bloom Box as soon as possible with your order details and supporting photographs so we can assist you.