Shipping Policy

At Her Bloom Box, we take care to prepare and package every order securely so that it arrives safely and in good condition.

Order Processing

Orders are processed once payment has been successfully received.

Please allow 1–3 business days for your order to be prepared before it is dispatched. Processing times may be longer during weekends, public holidays, promotions, or busy periods.

Personalised and made-to-order items may require additional preparation time.

Delivery

Once your order has been dispatched, it will be handed over to our chosen courier or delivery service.

Delivery times may vary depending on your location and the courier service. While we aim to ensure timely delivery, Her Bloom Box cannot guarantee a specific delivery date or time once the parcel has been handed over to the courier.

Customers are responsible for providing a complete and accurate delivery address and contact details when placing an order.

Delivery Delays

Delays may occur due to circumstances beyond our control, including but not limited to:

• Courier delays
• Severe weather
• Public holidays
• High delivery volumes
• Incorrect or incomplete delivery information
• Events or circumstances beyond our control

We will do our best to assist with any delivery-related issues, but we cannot be held responsible for delays caused by third-party courier services.

Failed or Missed Deliveries

If a delivery cannot be completed because the customer is unavailable, has provided an incorrect address, or fails to respond to the courier, additional delivery charges may apply for re-delivery.

Please ensure that someone is available to receive the order at the provided delivery address.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order arrives damaged, incorrect, or with an item missing, please contact us within 24 hours of delivery and provide your order number and clear photographs of the issue.

Please refer to our Return & Refund Policy for further information regarding damaged or incorrect orders.

Shipping Charges

Shipping fees, where applicable, will be displayed at checkout before payment is completed.

Any additional delivery charges resulting from an incorrect address, failed delivery, or requested re-delivery may be the responsibility of the customer.

Contact Us

If you have any questions about your order or delivery, please contact Her Bloom Box with your order number and delivery details, and we will be happy to assist you.